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On-access scanning disabled
Reply Helpful Thread reply - more options Link to this Post. User profile for user: Allan Eckert Allan Eckert.
Apr 19, PM in response to pennbank In response to pennbank I agree with the uninstall but not the reinstall It is worthless on the Mac Allan. Apr 19, PM in response to pennbank In response to pennbank Thank you, pennbank.
Click ' Quit ' when you are ready to continue. When the software has been successfully installed, navigate to the menu bar at the top of your screen. You should now see an icon depicting the symbol of a shield, which you can use to easily access the Sophos Endpoint software. When you click on this icon you should be presented with the status of Sophos running on your machine.
Sophos for Mac on-access scanning disabled.
As per the screen shot below, it should confirm that your machine is protected. Upon clicking ' Open Sophos Endpoint ' you will be presented with the below window. It shows a summary of detected threats that Sophos has protected your device from, as well as options to view Events and more detailed Scan Information. The status of your machine is also displayed here. Sophos Endpoint for Mac now needs to be updated so that it can detect recent malware.
To do this make sure that you are connected to the Internet and then click on the shield to bring up the menu shown and select ' Open Endpoint '.
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When you have navigated to the Sophos Endpoint window, click the ' About ' option in the lower right hand corner. You will then be presented with the following screen. In order to update Sophos Endpoint for the first time, click ' Update Now '. This will then connect to Sophos Central and download the most recent update to your machine.
When this is complete, you will be presented with a green tick confirming that the software is up to date. Sophos Endpoint is configured to automatically download and install updates to keep your defences against viruses, trojans, and worms as up-to-date as possible.
On networked computers, this occurs once an hour for the Sophos detection engine and every 10 minutes for the threat detection data. Your computer does need to be connected to the Internet in order to download updates so if you see this icon when you are not connected this is normal and nothing to be concerned about. When you reconnect to the Internet it may take up to an hour before Sophos tries to update again and the shield returns to normal.
In this instance you may wish to ' Update Now ' manually to bring the machine back to date promptly. To find out when the program last updated itself, click on the shield on the menu bar, select ' Open Endpoint ' then ' About '. In order to run a scan, open Sophos Endpoint.
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You have two options, either to start the scan using the ' Scan Now ' button on the intial window, or navigate to the ' Scan Info ' option. Click ' Scan Now ' to initiate a scan of your machine.
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This may take some time, but you can see the progress in the form of a completion bar, as well as the number of files that are remaining to scan and any detections. They can be contacted at help it.
Steps if sophos threat detection data update failed
When reporting this issue it is important to include the following information:. Rather helpfully, all of this information can be found within Sophos itself. In order to find this information, open Sophos Endpoint and navigate to the ' About ' section. You should then click the ' Run Diagnostic Tool ' button. This will open the Sophos Endpoint Self Help tool.
This tool provides more in-depth detail into Sophos Endpoint and the background process and policies set up for this device.